Refunds policy

• All classes & private sessions require an account and valid credit card on file to confirm your reservation. Your payment method must be on file 24 hours prior to your service and payment is due at the time of your visit.

  If you don’t have a payment option chosen at the time of service you’ll be charged for a single session or, depending on your visit history, for another of the most recent payment option you’ve recently purchased.

  If we haven’t heard from you or you haven’t updated your credit card on file 24 hours before your session, we reserve the right to cancel your appointment. You will be notified of the cancellation via email.

• PilateSisters enforces a 24 hour cancellation policy for all privates/duets and a 12 hour cancellation policy for all classes.

  All appointments must be cancelled 24 hours prior to the scheduled time and classes must be cancelled 12 hours prior to the scheduled time.

  Cancellations or no shows that occur less than 24 hours prior to the scheduled time for private/group sessions and 12 hours prior to the scheduled time for classes will be charged in full.

  Appointments rescheduled less than 24 hours prior to the originally scheduled time will be treated as a new appointment and charged accordingly.

• If you’re running late or need to update us about your arrival time for a private session, we ask that you call or email the studio as soon as you can. If we haven’t heard from you 20 minutes after your session start time we will consider your session a late cancellation and your instructor is free to leave the studio.

• For our pregnant clients: After your first trimester, we kindly ask you take prenatal reformer and private sessions only. If you have questions regarding our prenatal policy please contact pilatesisters@hotmail.com

• PilateSisters reserves the right to provide a substitute instructor for all classes without prior notice.

• PilateSisters does not offer refunds or exchanges on any service or retail item that is purchased.

• PilateSisters classes require clothes that are flexible and comfortable to allow for a wide range of movement. It is important to wear clothing that is not too tight or restrictive, as this can hinder your ability to perform the exercises effectively.

• At our Pilates studio, the health and safety of our clients is our top priority. Therefore, we have a strict policy in place regarding the sharing of medical information with our instructors. We understand the importance of knowing our clients' medical history in order to tailor our sessions to their individual needs and to ensure their safety during exercises. However, we respect the privacy of our clients and require that any medical information be shared directly with the instructor in a private and confidential manner.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail pilatesisters@hotmail.com